CV Surgery Scheduler

Position Summary:

SUMMARY STATEMENT:  This position is responsible for supporting the cardiovascular surgeons at United Hospital in St. Paul.  This employee will coordinate the scheduling of surgery patients and provide administrative support to the United Heart and Vascular Center cardiovascular surgery team. 

MAJOR AREAS OF ACCOUNTABILITY:

  1. Customer Service Excellence: Be respectful, helpful and responsive to all customer inquiries.
  2. Answer and initiate timely telephone calls from and to: UHVC providers and staff, referring providers and staff, hospital staff, patients, voicemail and general inquires.
  3. Scheduling: make patient appointments, coordinate cardiothoracic surgery scheduling for multi physician surgeon group, provide limited instructions to patients.
  4. Provider schedule management: Ensure full schedule, keep providers updated to daily schedule changes, maintain the work in the provider workbench, work the incoming referral work queues.
  5. Administrative Duties: manage provider mail (if applicable), meeting attendance and participation.
  6. Email Management: Require timely response to email, use of Outlook tools, notify nurse clinicians of date/time of procedures, notify industry rep of date/time of procedure.

EMPLOYMENT SELECTION CRITERIA:

  • High School graduate or GED minimum
  • One to two years experience, preferably in surgery scheduling care setting
  • Strong customer service skills
  • Excellent communication skills
  • Strong organizational skills
  • Adaptability and flexibility
  • Professional image
  • A team player
  • Respects and maintains confidentiality
  • Attention to details and deadlines
  • Phone triage skills
  • Able to manage multiple incoming calls and messages
  • Demonstrated strengths in the following competencies:

 

Patient Focus Political Savvy
Action Oriented Organizing
Adaptability Communication (Written and Verbal)
Integrity and Trust Interpersonal Savvy
Intellectual Horsepower Problem Solving

If you are interested in this position, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

EOE/AA

Additional Info

  • Date Posted: Wednesday, 29 November 2017
  • Location: United Hospital, St. Paul
  • Job Title: CV Surgery Scheduler
  • Reports to:: Front Office Supervisor
  • Job Status/Hours: Full Time